Privacy Policy
Last updated: September 11, 2025
Secure Storage
Your health data is encrypted and stored securely with industry-standard protection.
Your Control
You have full control over your data with options to view, edit, or delete your information.
Limited Sharing
We never sell your data and only share with your authorized skincare professionals.
Skin Alchemy HI ("we," "our," or "us") operates SkinCore, a digital platform for skincare professionals and their clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
We are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This policy describes our practices regarding the collection and use of your information in accordance with applicable privacy laws.
Personal Information
- Name, email address, and contact information
- Account credentials and authentication data
- Profile information and preferences
- Billing and payment information (processed securely through third-party providers)
Health and Skincare Information
- Skin condition information and treatment history
- Progress photos and treatment documentation
- Skincare routines and product usage
- Session notes and treatment plans
- Communication with skincare professionals
Technical Information
- Device information and IP address
- Browser type and operating system
- Usage patterns and platform interactions
- Cookies and similar tracking technologies
We use your information to:
- Provide and maintain the SkinCore platform services
- Facilitate communication between clients and skincare professionals
- Store and organize your skincare progress and treatment history
- Send important notifications about your account and treatments
- Process payments and manage subscriptions
- Improve our platform functionality and user experience
- Comply with legal obligations and protect against fraud
- Provide customer support and respond to inquiries
Important: We only use your health information for the purposes of providing skincare platform services and facilitating your relationship with authorized skincare professionals.
With Your Skincare Professionals
Your information is shared with skincare professionals you authorize to access your account. This includes treatment history, progress photos, and communication within the platform.
Service Providers
We may share information with trusted third-party service providers who assist us in operating the platform, including:
- Cloud storage and hosting services (Firebase/Google Cloud)
- Payment processing services (Stripe)
- Email and communication services
- Analytics and performance monitoring
Legal Requirements
We may disclose your information when required by law, court order, or to protect the rights, property, or safety of Skin Alchemy HI, our users, or others.
We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We implement comprehensive security measures to protect your personal and health information:
Technical Safeguards
- End-to-end encryption for data transmission
- Encrypted data storage
- Secure authentication systems
- Regular security audits and monitoring
Administrative Safeguards
- Access controls and user permissions
- Employee training on data protection
- Incident response procedures
- Regular backup and recovery processes
While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.
While SkinCore is not a covered entity under HIPAA, we recognize the sensitive nature of health information and have implemented privacy practices that align with HIPAA principles:
- Minimum necessary access - users only see information relevant to their role
- Secure transmission and storage of health information
- Audit logs for health information access
- User consent for information sharing
- Right to request access, correction, or deletion of health information
Your skincare professional may be subject to HIPAA requirements in their practice. We support their compliance efforts through secure platform features and proper data handling.
You have the following rights regarding your personal information:
Access & Portability
Request a copy of your personal information in a portable format.
Correction
Update or correct inaccurate personal information.
Deletion
Request deletion of your personal information (subject to legal requirements).
Restriction
Limit how we process your personal information.
To exercise your rights: Contact us at aloha@skinalchemyhi.com with your request. We will respond within 30 days and may require identity verification.
We use cookies and similar technologies to enhance your experience on SkinCore:
Essential Cookies
Required for platform functionality, authentication, and security.
Performance Cookies
Help us understand how users interact with the platform to improve performance.
Preference Cookies
Remember your settings and preferences for a personalized experience.
You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
We retain your information for as long as necessary to provide services and comply with legal obligations:
- Account Information: Retained while your account is active and for a reasonable period after closure
- Treatment Records: Retained according to applicable healthcare record retention requirements
- Communication Records: Retained for legitimate business purposes and legal compliance
- Financial Records: Retained according to applicable tax and financial record requirements
You may request deletion of your account and associated data, subject to legal and regulatory retention requirements.
SkinCore is hosted on secure cloud infrastructure that may involve data processing in different geographic locations. We ensure appropriate safeguards are in place for any international data transfers, including:
- Use of reputable cloud service providers with strong security commitments
- Contractual protections for data privacy and security
- Compliance with applicable data protection laws
SkinCore is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
For users between 13-18 years of age, parental consent may be required depending on local laws and the nature of services provided.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our platform
- Sending email notification to registered users
- Updating the "Last updated" date at the top of this policy
Your continued use of SkinCore after any changes constitutes acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Skin Alchemy HI - Privacy Officer
Email: aloha@skinalchemyhi.com
Website: www.skinalchemyhi.com
Please include "Privacy Policy Inquiry" in your email subject line for faster response.
Your privacy is important to us. We are committed to protecting your personal and health information in accordance with this Privacy Policy and applicable laws.
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